Customer Service Principles

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Customer Service Principles:

• Commit to excellent customer service. Live it, breathe it, believe it, and reward it.
• Sell the employees on the whole, not just their part.
• Ensure that any Marketing initiatives emphasize your employees, not just your products. When morale and pride go up, you can bet services and sales will go up. Make your employees feel they are part of an elite group.
• Ensure all customer contact employees have autonomy to accommodate their customers, even if it means bending company rules. Then take a hard look at those bent rules, and see if they need to be discarded entirely.
• Be better than your competitor by knowing your competitor. Take your key people out to a competitor`s operation, and talk about what works there and what doesn`t (after you`ve left, of course.)
• Finally, keep the focus on your people: They ARE your business!